Workshops & Webinars

The Nuts & Bolts of Cultural Competency - Part 1

Webinar Description:

In the new CMS Requirements of Participation, a concentrated focus has been placed on the provision of “culturally competent” care and services by all staff. This one area of care is stressed throughout the requirements to become effective November 28, 2019 in Phase 3 of the CMS RoP implementation. ALL departments are being looked at very closely during the survey process, as they conduct numerous functions and services for a very diverse population. Our staff must possess the ability and knowledge to communicate and to understand lifestyles, preferences, interests and behaviors influenced by culture. Factors such as race, ethnicity, culture, and religion often affect how we provide, and residents seek, or accept, health care and services. We need to understand diversity and to examine the caring process as we know it. This two-part webinars is designed to enhance the healthcare professional's knowledge and skills as required by the CMS RoP. Cat will review the cultural and social differences among the elderly, along with the expectations our staff have of them. The current requirements, communication techniques, interventions and staff/resident expectations will be addressed. Be ready to meet this new survey focus!


$99 per user. User is defined as one computer and one phone line per registrant. There is no limit to the number of participants per user. In other words, gather as many staff as you want around a computer to learn, or...broadcast the webinar to an entire room via a LCD projector.



Price per computer: $99.00