"What do you mean I forgot to knock on the resident's door?" "I'm sure I spoke to Mrs. Jones when I passed her in the hallway..." "He's always hollering for help - it doesn't mean he needs anything..." "Yes, I got her fed and she ate over half her meal. Did I talk to her? Yes, I told her to eat her food..." Did you know that facilities are receiving more citations for quality of life issues than ever before? Did you also know that it is our most efficient, solid, caring staff members (even department heads) that are getting these citations for us? We have become so desensitized to what we see, hear and work around each day, that we no longer really see our elders as individuals. We're just "getting the job done." Attend this session for a very much-needed "wake-up call!" Learn how to reacquaint yourself and your staff with the appropriate methods to meet resident needs and comply with federal/state mandates for the provision of quality of life. Learn how to put the "caring" back into "caring staff."
Cost: $99.00 per user.
User is defined as one computer and one phone line per registrant. There is no limit to the number of participants per user. In other words, gather as many staff as you want around a computer to learn or broadcast the webinar to an entire room via an LCD projector.
